Net Promoter Score
What is NPS?
The Net Promoter System is a way of doing business.
After each transaction (but not more than once every 90 days) a survey is sent to our customers asking two simple questions:
- How likely are you to recommend Jaybro to a friend or colleague on a scale of 1-10?
- What is the most important reason for your score?
The overall percentage of promoters is subtracted by the overall percentage of detractors to get the NPS number.
Collecting and acting on customer feedback. In real-time.
Partnering with Ask Nicely, Jaybro is able to measure and improve customer experiences with an integrated NPS framework that collects customer feedback, engages with Jaybro staff and closes the loop on negative feedback by contacting each customer to find out why they were not satisfied with their experience.
Wowing customers with service - consider it DONE!
Taking “consider it done” to the next level
From Kolo Hamala, Aspley QLD
We had a recent bulk order of Hammers Workforce branded polos that did not go to plan. There was a mix up with our ticket being lost and our delivery delayed. We were not notified of this situation until two days out from a large event already locked in & polos were expected to be showcased and issued. We were extremely disappointed. However, in situations like this, a service provider/supplier has the opportunity to shine and Jaybro did!
Well done to Wendy and the team for getting the 150 polos pushed through production & on an overnight truck that then needed to be intercepted in order to get our polos to Bris warehouse 1 hour into our event on Friday afternoon. Wendy , you went above and beyond well and truly - Taking “consider it done” to the next level.
Thank you, from the Hammers team.