Introducing 4 hour metro delivery
Jaybro can now have your order packed, shipped and delivered to you in 4 hours in Sydney, Brisbane & Melbourne Metro areas.
Update – March 2020: We’ve now rolled out our 4 hour delivery to metro Perth and Adelaide!
Our mission has always been to make life easier for construction contractors. With this in mind, we’re happy to announce that we can now bring our customers in Sydney, Melbourne and Brisbane metro areas 4-hour delivery! Edit: other areas now available! Perth and Adelaide are now included in our 4 hour metro service.
With our helpful customer service team on deck from 7am, combined with the instant text line we recently rolled out (check out the icon in the bottom right corner of our website), you can get your order packed, shipped and delivered to you, fast.
You can call or message us from even the most awkward spot on site – whether you’re down a pit or 20 metres up in the air in the middle of concreting a deck. We’ll pack it, get it on a truck and make sure your gear is delivered in four hours.
This means if you need something urgently, you don’t have to leave site, drive to your local hardware warehouse and muck around with crowds and traffic. Plus it saves you loads of lost time and potentially a load of money in billable hours.
Plus, if we don’t deliver within the 4 hour promised time frame, we’ll credit you $20! Just call, email or text our team with a verified time of delivery and we’ll add the credit onto your account.
Why we’re committed to making this work
With more and more customers experiencing super-fast ordering and delivery in their retail online shopping, expectation levels for exceptional service are getting higher. We see this as a positive, pushing us to work harder to wow our customers with service.
Our industry has traditionally lagged behind the consumer based online retail sector, with fashion and electronics stores leading the charge in fast-moving goods. But Jaybro is challenging the status quo and asking why the construction supply sector hasn’t caught up!
Our recent trials have proven that 4 hour delivery is indeed possible for a substantial part of our range, and should be adopted into our business model immediately. This new service replaces our previous 10/4 4/10 shipping service, and means you’re not restricted to 10am and 4pm cut off times.
We believe this will truly help make life easier for you – our busy customers!
The fine print
Our 4 hour delivery option is currently available in Sydney, Brisbane and Melbourne Metro areas (other metro areas coming very soon!) Edit: March 2020 – other areas now available! Perth and Adelaide are now included in our 4 hour metro service.
This service is designed for non-bulky Items. Bulky items such as barriers, geosynthetics and other large, heavy or awkward items may require particular loading or unloading processes or special transport, and therefore are not suitable for this service. Most bulky items are marked as such on our website & in our catalogue – but if you’re unsure, just ask.
Also, custom made items aren’t included – products such as custom printed signs and banner mesh. Shoes and clothing are not available for 4 hour delivery.
The 4 hour delivery service is available for deliveries between 7am – 5pm only, Monday to Friday. If you place an order at 7am, you’ll have it on site at 11. Order at 4.30pm and you’ll receive your order by 10.30am the following business day.
4 hour delivery is available along with our other delivery options including VIP 3 hour, economy next day shipping, and even Saturday deliveries. Take a look at our shipping page for the full range of options.
And finally, please note that if you are requesting a 5% price beat, next day delivery is your fastest available option.
Get in touch – your way!
Every customer is unique and that’s why we’ve got multiple ways you can contact us.
Whether you’re driving a desk in procurement, digging a trench in the sun, or juggling a bit of everything from your home office, we’re here to help.